Are you happy with ixwebhosting?

[JSDesign]

ok, i am just a step away from signing with ixwebhosting
And like to find out how the customer feedback on this.

i hear the wonderful thing about ixwebhosting.
I just need a reliable hosting company with good uptime.

why you like ix hosting?

[ericoceane]

IXWEBHOSTING.COM had been hacked on Saturday September 29 2007. Since this date we are waiting for they make backups of our websites. You can look at the result and you can understand if IXWEBHOSTING.COM is a good web hosting or not! www.royalthaikingdom.com , www.flashselling.com , www.pwyw.com , www.chinainfos.com , www.thailand.tk , .... and much more !!!

[kingto]

IXWEBHOSTING.COM had been hacked on Saturday September 29 2007. Since this date we are waiting for they make backups of our websites. You can look at the result and you can understand if IXWEBHOSTING.COM is a good web hosting or not! www.royalthaikingdom.com , www.flashselling.com , www.pwyw.com , www.chinainfos.com , www.thailand.tk , .... and much more !!!


Don't be mad with ixwebhosting. You must try to be calm.

[Sabir]

Hi, This post is very informative, however I would like some specific information. If someone can help me then please send me a private message. Best Regards,

[EdwinMcCainMessenger]

Ha. don't get me started. If you want details... including that I have repeatedly asked for cancellation and refund with no response, just email me. It's been 2 days and they won't even reply except to say it's been passed on to the people who handle it.

This has been a nightmare for a LONG time. The worst being the hundreds of spams I get.... email problems....... you name it.

I can be reached at EdwinMcCainMessenger at Yahoo co m.

[Administrator]

if your website(s) were hacked... its better make sure you check these:


you are using the latest website scripts. Commonly hacker will uses textbox or search box in your script to insert SQL scripts to your website, and thus change your site content.
Secure your control panel scripts. make sure it use combination of char and numbers.
Secure your mysql database login information. IX hosting is using general database, and 'nasty' user can uses scripts for melicious purpose.
Secure your FTP login information as well.

Once you changed your password, you should reupload your files. make sure there is no unidentified scripts in your hosting account. Hacker might plant scripts.

Basically, once you secured your hosting account, its 0.0000000001% possibility to get hacked.

[lakeswimmer]

In the future i will signup for ixwebhosting, i know most of you guyshere were happy about this ixwebhosting. More feedback and I'm on it..

[upstategirl]

Take my advice and run don't walk away from this host company. They have the worst support that I have ever encountered. I have to contact them every single day because the server that they have some of my sites on that use ASP will not load pages. I've been with them for 2 years now and have begun moving my accounts to hosting. Can't wait until I have all my sites moved from here.

[Administrator]

Take my advice and run don't walk away from this host company. They have the worst support that I have ever encountered. I have to contact them every single day because the server that they have some of my sites on that use ASP will not load pages. I've been with them for 2 years now and have begun moving my accounts to hosting. Can't wait until I have all my sites moved from here.

1) do attach solid proof here if you found ix sucks. As i cant see any!!!
2) your xxxxx hosting company that you put link here, had been removed.
Seem like you INTENETION Is to promoting the xxxxx hosting.

[Mushka]

She is right. My 3 sites were down more than 24 hours on monday.Since that I had live chats and I created tickets. Problem I have is very simple.
I am using ixwebhosing Website studio and since Monday it s not fully loaded. It seems to be problem with directories.
Now is Friday - evening /here in Australia/.

I am with ixwebhosting for 3 years now. Also my children and some of my friends. But I am not going to recommend it to anybody anymore.
In 3 years I posted to support only 9 tickets.
But now I had to wait for day and a half for the answers which were completely useless.
My sites are 2 weeks back in time,and I am not able to update them.

PLEASE HAVE A LOOK AT MY LATEST CONVERSATION WITH IXWEHOSTING SUPPORT. That conversation took nearly one hour and I was really stressed.

Please wait for a site operator to respond.
You are now chatting with 'Alexandr Klimov'Alexandr Klimov: Hello, my name is Alexandr, please let me know how can I help you today?
you: Hi Alex
Alexandr Klimov: Hi
you: My name is Mushka...Since Monday I have problem with my 3 websites -I have send tickets, I had live chat and I send the complain to ixwebhosting.
you: Nothing seems to work even the problem I have is very minor. People who answered me didn’t read my letters properly and they send me only some “template” letters not referring to my question. Not to mentioned that I waited for each of the answers for more that one day. Please have a look at my ticket number 840965.
Alexandr Klimov: Please hold on, let me check
Alexandr Klimov: OK, I'll try to accelerate this process with your ticket and you will get an answer at the nearest time
you: I am not happy with that.I lost my patience with ixwehosting. I will wait here on this chat and I expect you or one of your colleges to fix it promptly.
you: I waited allready for few days
Alexandr Klimov: You may wait here as long as you want but I can't tell you when our admins will answer to this ticket
you: Actually I waited for your answer " OK, I'll try to accelerate this process with your ticket and you will get an answer at the nearest time" for more than 20 minutes
you: I am force to PUBLISH ALL MY WRITTEN CONVERSATION WITH ixwebhosting support INCLUDING THIS CHAT to significant FORUMS for webmasters on the internet , I post written transcription to your ixwebhosting CEO Fathi Said, to your headquarters in Hopkinsville – he probably woudn’t be interested and email it to other companies, who are webhosting providers. I believe, that this behaviour from ixwebhosting site is very irresponsible. For people they are for example selling goods over the internet it could be complete disaster. To have their website 2 weeks backward and not be able to update it just because YOUR SITE BUILDER TEMPLATES LAYOUTS ARE NOT WORKING. With the type of answers I am getting now from Ixwebhosting it could be a hearth attack situation.
Alexandr Klimov: If you want to create such complain than please use this link: http://www.ixwebhosting.com/index.php/v2/pages.ourPromiseToYou
Alexandr Klimov: And just press "You Can Contact Me Here."
you: Oh please this is horrible - I allready complained
you: Why then your representative send me this " Kindly please recheck your site performance once again, and if you continue to receive errors, we kindly request you to notify us immediately through the phone or LiveChat when you notice such issues, so we will be able to track the problem immediately, investigate and fix it at spot if it's from our end. "
Alexandr Klimov: You will receive an answer to your original in few hours, it's in queue right now
you: Your representative name is Anna Tsupko... You are just playing with
Alexandr Klimov: Give me the ticket number with this answer please
you: my patience.Anyway I will publish all my conversation as I wrote
you: yes off course
you: HERE IS THE TEXT please read it and number will follow
you: Anna T., Thu Jul 31 02:00:48 2008 Ticket Status was changed from Open to Resolved Dear Igor! We are sorry for the accident interruption in services and the inconvenience that has been caused to you at this. I would like to assure you that we are trying to provide the best services including web service and fast technical support. We definitely want you to know that we are interested in the all issues that our customers are having and doing our best to make sure that we respond as quickly as possible and our replies are useful. We are working hard to prevent any issues from happening and doing our best in order to advance the level of services provided. Unfortunately, we should still should inform you that we were not able to reproduce the mentioned issue from our end. We have also verified alert history for your server and found no downtime reports on your web or mssql server recently. At this moment all the services are in their normal state and your site loads fine. Kindly please recheck your site performance once again, and if you continue to receive errors, we kindly request you to notify us immediately through the phone or LiveChat when you notice such issues, so we will be able to track the problem immediately, investigate and fix it at spot if it's from our end. During the conversation, please inform our representatives that you have a ticket related to the faced issue and ask them to forward it to the administrators, so this issue will be reproduced and fixed immediately. We would like to bring to your notice that faced issue can be related to the fact that you are being hosted on the shared server on which among you another accounts are hosted as well. As you might understand it is not possible for us to predict or foresee any abusers` intentions to rapidly increase traffic and in this way overload shared server and affect another customers accounts. Please, be sure that we are not going to stop working on monitoring the servers' work. Our administrators will continue tracking the number of accounts located on the server and checking the traffic of the customers to get appropriate server side performance. Also we are going to double the efforts from our system administration department involved in server monitoring processes. Again we deeply apologize for all inconveniences you have faced with our services and would like to say that we are more than thankful for your great patience and understanding. We will do our best to satisfy you as our customer and provide an upper-scale support and services to you. Respecfully, Anna Tsupko Billing Dpt Reply Rating: Poor
you: Ticket number is 841861, don't believe that you read the letter
Alexandr Klimov: I've already found this ticket: 841861. And according to this answer you should contact us (live chat, ticket) if you get this problem again and we will proceed with further investigation - so you have made absolutely right decision and created that ticket 840965
you: This you internal issue - my problem is somewhere else and it is not beeing fixed for several days
Alexandr Klimov: Because unfortunately there is nothing I can do right now in order to modify/change this current template - our admins have been informed with this problematic question and they are working on it
you: In 3 years I send to you only 9 tickets and most of them were relaited to special changes I asked.I believe that I am good customer,definitely not abusing your company time.But now I really feel this is too much to take.
Alexandr Klimov: I'm terribly sorry for this recent inconvenience caused to you and I can ensure that our specialists will investigate this issue very carefully from the server side
you: I liked your service I recommended it to others,but NOT ANYMORE. IF it woudn't be fixed promptly I will PUBLISH ALL as I said - just as the WARNING to other people. I was ensured every day and nothing happend and answers I got vere not relevant.
Alexandr Klimov: Please note that it's not a typical issue and I think that it will take some time in order to find the real cause of this issue and solve it
Alexandr Klimov: But anyway, I can ensure you that our admins will do their best to find a permanent solution for you
you: I am sure that ixwebhosting doesn't care if they will loose one customer, and I don't want to any wrong doing , because I was very happy by now, but as I said - I will make sure that I will tell about this to others.
Alexandr Klimov: But anyway, I can ensure you that our admins will do their best to find a permanent solution for you
you: I am sure that ixwebhosting doesn't care if they will loose one customer, and I don't want to any wrong doing , because I was very happy by now, but as I said - I will make sure that I will tell about this to others.
Alexandr Klimov: We can't impede you from doing this - this is absolutely your choice
you: I have copy of all my conversation - I will wait for another 24 hours.
Alexandr Klimov: Yes, please wait for an answer from admins

If admin needs I have screen shots from ticket waiting time etc...and I am still waiting.
This is not users friendly service .

[Administrator]

Hi Mushka,

first of all thanks for the details. "BUILDER TEMPLATES" .. site studio.. or other web builder software is third party tool/software. Which is integrated into h-sphere control panel. .. and due to this, support team definately not have the source code to these, and can't provide support into this field as well.

*personally, i dislike sitebuilder tool as well. If you search online, probably there are thousand of complaint about the tool. And there are more and more bugs/error discover time to time.

The best option is to use WYSIWYG website editor. it can be frontpage, dreamweaver, coffeecup software, etc. Thus release yourself from the sitebuilder nightmare once and for all. Give it a try!

[Mushka]

Thank you for your clear and short answer.
I talked to several people in your ixwebhosting, and they told me to wait. I lost one full week by now.
It is very good to know what is really happening. At least I can arrange something. But I completely lost my trust to ixwebhosting capabilities.

Mushka